End-to-end advisory and support on cyber issues
Specialist crisis communication and stakeholder engagement advisory, support and training services, drawing on our extensive experience in planning and preparing for, and responding to, cyber-related incidents on behalf of private and public sector.
Readiness
- Scope – Map and develop cyber-related communication and stakeholder engagement plans – from scratch, or as part of existing incident management and/or business continuity plans.
Preparation
- Train – Tailored and intensive to prepare spokespeople to tell the organisation’s story with confidence and impact, based crisis communication plan including principles, posture and messaging.
- Test – Design and facilitate cyber-related crisis communication simulation exercises – from scratch, or as part of existing organisational ‘war games’ – to test and refine crisis communication response.
Support
- Counter – On-hand 24/7 for senior counsel and tactical support in the heat of an emerging or escalating cyber-related incident. Independent and impartial to ensure purposeful and timely response.
Recovery
- Gaps and opportunities – Stakeholder sentiment analysis during and post-incident to identify brand vulnerabilities and advocates, as the basis for a targeted and sustained brand recovery strategy.
- Proactive and sustained – Brand profiling strategy targeting key themes and stakeholders to restore brand trust and confidence, in support of broader organisational priorities and objectives.